Where do we ship?

We offer FREE shipping worldwide by UPS. All our items are produced and shipped from Hamburg, Germany.

What is our delivery time?

Your AUDRAY dress will be made and shipped within 7–10 business days and then delivered within 48h via Express Shipping. If you need a dress sooner, please contact us and we'll do our best to accommodate your request.

If you're unsure, feel free to contact our LIVE CHAT, where we'll be happy to assist you promptly.

AUDRAY guarantees delivery times, except in situations, events, or circumstances beyond our control. Since life can be unpredictable, if you need your dress for a specific event, we strongly recommend placing your order well in advance to ensure timely delivery.

Do I have to pay any additional taxes or customs fees to receive my order?

If you are located in the EU, no additional costs will apply. If you are outside of the EU, your country may charge fees, taxes or customs duties to receive an item from abroad.
If your package has been charged this type of cost, please send us an email and upload the receipt up to 7 days after receiving your order. Although AUDRAY has no control over these charges, we will refund you 100% of the value of your extra charges.